Responsibilities:

• Responsible for revenue generation, study and analyze routine reports to keep track of the business trends, propose and implement sales development action plans for each product category based on various clientele
• Address customers’ concerns, provide expedite service and resolve complaints pro-actively
• Responsible for promoting brand awareness and enhancing customer loyalty thru execution of planned marketing programs e.g. CRM, events
• Build strong morale and productive work teams
• Performance management e.g. Evaluation and motivation of sales staff, staff disciplines
• Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization
• Monitor and review target stock level together with customer needs/buying trends
• Conduct monthly business review meetings with direct reports

• Good command of English, Cantonese and Mandarin, both oral and written
• Minimum 8 years of experience in luxury retail management and customer service, with 4 years of experience in a managerial position
• Good sales and communications skills
• Experienced in complaint handling
• Post-Secondary education, university degree in related discipline preferred
• Proficient in Microsoft Office