Store Manager / Assistant Store Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區

職位內容

公司名稱: THE BIG APPLE
THE BIG APPLE curates a variety of fashion and lifestyle selections all over the world in terms of fashion sneakers, contemporary streetwear, worker, utility and urban outdoor style, with quality and exclusive collections from brands including:

Asics, And Wander, Be@rbrick, Barbour, Clarks Original, Dr.Martens, FDMTL, G-shock, Gramicci, Hoka One One, Kangol, Nike, Nanamica, P.A.M, Salomon, Universal Works, White Mountaineering etc.

We operate points of sales across Macau including 5 multi-brand boutiques in Macau and Cotai shopping malls, as well as more outlets and development coming.

THE BIG APPLE 匯聚世界各地知名時尚及潮流服裝鞋履，品牌包括: Asics, And Wander, Be@rbrick, Barbour, Clarks Original, Dr.Martens, FDMTL, G-shock, Gramicci, Hoka One One, Kangol, Nike, Nanamica, P.A.M, Salomon, Universal Works, White Mountaineering 等。

我們積極發展，現已有5家分店座落在澳門購物區及路氹大型酒店商場，門店正陸續擴張中。

For more information, please check out our following social media platform:
更多關於THE BIG APPLE訊息，請關注我們以下社交媒體：

Facebook:
https://www.facebook.com/thebigappleclothingstore/
https://www.facebook.com/thebigappleofficial/

Instagram:
@thebigapplemacau/ @thebigapple_official

Store Manager / Assistant Store Manager

Responsibilities:

Store Operations Management

Ensure the smooth and efficient daily operations of the retail store, including overseeing staff, implementing operational policies, and maintaining compliance.
Lead and develop a high-performing team, including recruitment, training, scheduling, and performance management.
Analyze sales data and performance indicators to assess progress towards sales targets.
Analyze sales data, identify trends, and implement actionable strategies to maximize sales performance and revenue growth.
Optimize inventory management processes, coordinating with merchandise team to maintain optimal stock levels.

Customer Service and Experience

Foster a customer-centric culture, delivering exceptional customer service, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
Collaborate with the team to develop strategies to enhance customer experience, increase customer engagement, and improve conversion rates.
Train and mentor sales staff, equipping them with product knowledge, sales techniques, and the skills to engage customers and drive sales.
Continuously seek opportunities to enhance the customer journey and improve customer retention.

Staff Development and Leadership

Cultivate a positive and collaborative work environment, fostering teamwork, motivation, and professional development opportunities.
Conduct regular performance evaluations, provide constructive feedback, and identify training needs to enhance individual and team performance.
Design and implement comprehensive training programs to improve product knowledge, customer service skills, and sales techniques.

Requirements:

Higher Diploma or above in Fashion/Clothing/Merchandise/Retail Operations or related disciplines
At least 5 years managerial experience in luxury fashion retail industry and proven track record in managing multi-stores with significant sales achievement
Strong business acumen, analytical skill and numerical sense
Exceptional leadership skills that inspire and develop high-performing teams.
Excellent communication and interpersonal skills to engage with customers, staff, and stakeholders effectively.
Good PC skills in Microsoft Excel, Word and Chinese Word processing
Good command of written and spoken English and Chinese
Flexibility to work evenings, weekends, and holidays as required in a dynamic retail environment.
Immediate availability is highly preferred

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Please apply in confidence with your detailed resume and cover letter stating your current and expected salary to email: hr@thewondercity.com.mo

Data collected will be for recruitment purpose only.