負責接聽電話，並按賓客需要而分派工作予司膳員、經理、總監及相關部門如轎車服務控制室聯絡員、理療/康體部及餐飲部處理，務必為貴賓提供專業及友善的服務。

職位介紹

• 須處理從其他部門和賓客的司膳服務請求
• 記錄每天所收到的電話
• 須與賓客服務中心協調溝通，以便及時瞭解賓客所需
• 保持客人的偏好結構和記錄他們的喜好
• 須透徹瞭解整個渡假村的設施及服務
• 須協助及執行高級司膳員所委派的工作

職位要求
工作經驗：曾於五星級酒店任職客户服務工作者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操寫流利英語、廣東話及普通話
電腦應用：對 MS Office 及 Outlook 具初步認識，懂 Opera 或 Fast-Track 者優先考慮

Job Purpose
Answer incoming calls, dispatch butlers, log down guest requests and ensure each request is completed in a timely manner according to procedure. Liaison between multiple departments in order to fulfil guest requests.

Key Responsibilities

• Handle requests for butler services from other departments and guests
• Record the number of calls received daily
• Coordinate with the Guest Services Centre to satisfy guests’ requests
• Maintain guests’ preference profiles and track their likes and dislikes
• Know and understand all the resort’s facilities and services
• Assist and perform duties assigned by the Lead Butler

Competencies and Requirements
Experience: Previous guest service experience in a 5-star hotel an advantage
Education: Secondary school diploma or above
Language Ability: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Basic MS Office and Outlook; Opera and/or Fast-Track an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm