職位介紹:

• 按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電
• 協助處理團隊成員就僱員關係相關事宜提出的查詢、投訴及申訴個案
• 為離職僱員安排及進行離職面談，收集相關意見及反饋
• 維護及更新團隊成員離職相關紀錄，確保資料準確及完整
• 統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動
• 按需要協助執行各項人力資源活動、項目及僱員活動
• 執行員工關係經理指派之其他工作職責及特別項目

職位要求:
工作經驗： 具備至少 2 至 3 年相關工作經驗，於僱員關係範疇工作者優先考慮
教育程度： 學士學位或同等學歷，人力資源管理專業優先考慮
語言能力： 操流利的廣東話、普通話及英語
電腦應用： 熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）。
具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。

Job Purpose:
Perform clerical duties, provide administrative support to and assist in the daily operation of the Employee Relations Department.

Daily Operations

• Handle incoming calls to the Employee Relations hotline in a professional manner, following company service standards and telephone etiquette.
• Respond to and assist with walk-in enquiries, complaints, and employee grievances related to Employee Relations matters.
• Conduct exit interviews and gather feedback from departing Team Members.
• Maintain and update accurate records relating to Team Member separations and employee relations cases.
• Prepare periodical report to concerned parties
• Coordinate and support Employee Relations initiatives, seminars, and engagement activities, including Employee Assistance Programs (EAP) and WE Volunteer events.
• Assist with various Human Resources activities, projects, and events as required.
• Provide administrative and operational support to the Employee Relations function.
• Carry out any other duties and special assignments as delegated by the Employee Relations Manager.

Competencies and Requirements:
Experience: Minimum 2–3 years of relevant work experience, preferably within Human Resources or Employee Relations.
Education: Bachelor’s degree in human resources management or a related discipline preferred.
Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.
Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm