JOB DESCRIPTION:

• Workly closely with the Manager-Event Ops & Ticketing, BW Hospitality Ops & Theatre and support the daily ticketing and FOH operations.
• Coordinates activities of Box Office and FOH staff including ticket sales, settlement, onsite service request and staff training.
• Schedules team members for events and prioritizes workload to meet Box Office and FOH operating requirements.
• Assist in the management, coaching and development of Box Office and FOH staff to ensure competency and delivering of excellence Asian Heart service.
• Assist to maintain accurate product configuration of all events in the ticketing system.
• Identify, monitor and review with Finance team on daily dispute cases.
• Ensure smooth proper auditing process and submit correct and accurate entry to Finance team.
• Assist to coordinate the external ticket sales channels. Liaises with the various business partners on all the ticket distribution and sales related services.

• Minimum 5 years working experience in corporate environment.
• Previous experience within large scale events or venue, which offered a wide range of ticket and booking options.
• Experience working in an organisation which offers subscription and multi-ticket purchase platforms, as well as a large volume of single tickets.
• Proven ability to work in a high pressured environment, with competing priorities, stakeholders and deadlines.
• Exceptional attention to details, with excellent written and verbal communication skills.
• Strong ability in customer focused communications and complaints management
• Proven experience in managing public in a customer service focused role.
• Knowledge of and interest in Casino and Entertainment Industry.
• Be willing to work in holiday and in multi shift to support the event schedule.