Service Host (客戶服務代表) Job in 娛樂場 - 娛樂場推廣 in 所有澳門特別行政區地區

Service Host (客戶服務代表) Job in 娛樂場 - 娛樂場推廣 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Grand Emperor Hotel 英皇娛樂酒店
Founded as a humble watch retailer in 1942, Emperor Group has grown and expanded into a diversified conglomerate of businesses that includes Property, Financial Services, Watch and Jewellery, Entertainment & Culture, Hospitality, Digital Media and Home Living.

Six companies within the Group are listed on the Main Board of The Stock Exchange of Hong Kong. These include Emperor International Holdings Limited (Stock code: 163), which focuses on real estate investment and property development; Emperor Watch and Jewellery Limited (Stock code: 887), which specializes in the retail of luxury watches and fine jewellery; Emperor Entertainment Hotel Limited (Stock code: 296), which provides hospitality services; Emperor Capital Group Limited (Stock code: 717), which provides a wide range of financial services; and Emperor Culture Group Limited (Stock code: 491), which principally engages in entertainment, media and cultural development business; and Ulferts International Limited (Stock code: 1711), which is engaged in chain retailing of upmarket European furniture.

英皇集團成立於1942年，源於鐘錶零售業務，其後不斷擴展，至今成為業務多元化的綜合企業集團，經營範圍包括地產、金融、鐘錶珠寶、娛樂文化、酒店、數碼媒體和生活品味等。

集團旗下共有六間公司於香港聯合交易所主板上市，分別為以物業投資及地產發展業務為主的英皇國際集團有限公司（股份代號：163）、專營名貴腕錶及高級珠寶首飾零售業務的英皇鐘錶珠寶有限公司（股份代號：887）、提供酒店服務的英皇娛樂酒店有限公司（股份代號：296）、提供廣泛金融服務的英皇證券集團有限公司（股份代號：717）、從事娛樂、媒體及文化業務的英皇文化產業集團有限公司（股份代號：491）、以及經營歐洲多國名牌傢俬連鎖零售業務的歐化國際有限公司（股份代號：1711）。

Service Host (客戶服務代表)

職責：
1. 以專業及親切的態度與賓客提供優質服務
2. 負責新會員招募計劃，協助新會員辦理會籍註冊流程
3. 向賓客推廣各項會員優惠資訊及回贈方案，安排獎賞換領事宜

職位要求：
1. 具娛樂場市場業務及客戶服務工作經驗者優先考慮
2. 操流利的廣東話及普通話

應徵方法：
如有興趣，請將履歷和求職信寄電郵至hr@grandemperor.com

Key Responsibilities:
1. Provide quality service to guests in a professional and cordial manners
2. Responsible for the new member recruitment plan and assist new members in the membership registration.
3. Promote various member discount information and rebate programs to guests, and arrange reward redemption matters

Competencies And Requirements:
1. Customer service and previous casino marketing experience preferred
2. Fluent spoken and written Cantonese and Mandarin

Interested parties please send CV and covering letter to: hr@grandemperor.com