Our client, a prominent market leader in event management in Macau, is currently looking for a highly motivated and skilled Account Service Manager to join their team.

Responsibilities:

• Manage and nurture client accounts, building strong relationships and ensuring client satisfaction.
• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner. 
• Collaborate with cross-functional teams to develop and execute account strategies and plans.
• Proactively identify upselling and cross-selling opportunities to increase revenue from existing accounts.
• Monitor account performance and provide regular reports and updates to clients.
• Stay up-to-date with industry trends and developments to provide valuable insights and recommendations to clients.
• Conduct regular meetings and presentations with clients to review account status, discuss new opportunities, and address any issues or challenges.
• Maintain accurate and up-to-date records of client interactions and account activities.

• Bachelor's degree in a relevant field.
• 2 years or above with proven experience in account management or client servicing.
• Fluently in both Chinese and English.
• Strong customer focus and dedication to delivering exceptional service.
• Ability to build and maintain professional relationships with clients.
• Proactive and results-oriented mindset.
• Strong problem-solving and negotiation skills.
• Proficiency in Microsoft Office Suite.