Responsibilities:

• Monitor and supervise the butler team on daily operations and grooming.

• Responsible for ensuring that the stay experience of the room and VIP guests are memorable, exceptional personalized service are extended to the guests and all guest needs are handled in a prompt and efficient manner;

• Consistent with the hotel stablished standards and procedures; coordinating, mentoring, and training the butler team to provide professional, courteous, and efficient service.

• Prepare and run daily front office operations reports and check lists

• Directs and works with managers and employees to successfully execute all front office operations

• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures, and operating issues

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward

• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly

• Meet and greet guests and respond to guest inquiries, requests, and resolves guest issues and concerns in a timely, friendly, and efficient manner

Requirement:

• University graduate, major in Hotel Management is preferable

• Minimum 5 years' supervisory experience, preferably in 5-star hotel

• Time management and organizational skills in handling operational issues and able to work under pressure

• Excellent problem solving and interpersonal communication skills, highly motivated and team focused

• Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus