Our client, a renowned group in the event and F&B sectors in Macau, is actively searching for a Client Service Director to support their business expansion. 

Responsibilities:

• Maintain and enhance relationships with existing clients, acting as the primary point of contact for their event and F&B management needs.
• Proactively identify opportunities to expand business with existing clients and develop strategies to maximize revenue and client satisfaction.
• Conduct regular client meetings, presentations, and reviews to assess satisfaction levels, address concerns, and identify opportunities for improvement.
• Stay updated on industry trends, competitor activities, and market dynamics to provide strategic insights and recommendations.
• Collaborate closely with relevant departments to ensure that the business needs of key accounts are met.
• Perform ad-hoc tasks that assigned by managements.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years' experience in event or F&B sectors.
• Proficiency in Cantonese, Mandarin and English.
• Strong self-motivation and accountability, with the ability to work independently as well as part of a team in a fast-paced environment.
• Excellent presentation skills and a deep understanding of corporate culture and best business practices.
• Flexibility to work evenings, weekends, and travel as required to meet client needs.

• 維護和加強與現有客戶的關係，成為他們在活動和餐飲管理需求上的主要聯繫人。
• 積極尋找擴大現有客戶業務的機會，制定策略以最大化收入和客戶滿意度。
• 定期與客戶進行會議、演示和回顧，評估滿意度水平，解決問題並尋找改進機會。
• 保持對行業趨勢、競爭對手活動和市場動態的及時了解，提供戰略洞察和建議。
• 與相關部門緊密合作，確保滿足重要客戶的業務需求。
• 執行管理層指派的臨時任務。

• 學士學位，專業為商業管理、酒店管理或相關領域。
• 在活動或餐飲行業擁有至少5年的經驗。
• 流利粵語、普通話和英語。
• 具有較強的自我激勵和責任感，能夠在快節奏的環境中獨立工作和團隊合作。
• 優秀的演示技巧，對企業文化和最佳業務實踐有深入的理解。
• 具備晚上、週末工作和出差的靈活性，以滿足客戶商務需求。