• Bachelor’s degree or higher.
• Strong customer service orientation, excellent communication, and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• Fluency in spoken English, Mandarin and Cantonese, knowledge of Portuguese is an advantage.
• Excellent written communication skills in English and Chinese.
• Flexibility to work on a 7x24 shift schedule.
• Experience in customer service, call center operations or telemarketing is preferred.

Responsibilities:

• Perform credit card transaction authorization and confirmation
• Monitor and address potential fraud risks in real-time.
• Provide support for Online Banking and mobile App platforms
• Handle inbound and outbound calls/live chats related to banking and credit card services.
• Respond to customer emails and resolve outward remittance discrepancies.
• Deliver and maintain a high standard of customer service.
• Effectively communicate with customers to resolve queries and complaints.

We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to :

Mail address: 
BANCO NACIONAL ULTRAMARINO
The Human Resource Manager, 
Avenida Almedia Ribeiro, No. 22, Macau