Executive, Electronic Shipping Solutions Field Support Job in 客戶服務 in 所有澳門特別行政區地區

職位內容

公司名稱: DHL Expresso (Macau) Limitada
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.

Executive, Electronic Shipping Solutions Field Support

Work location : Macau

Reporting to Head of Macau, you will be responsible for driving the utilization rate and data quality of Electronic Shipping Solutions (ESS) tools, also coordinating & handling IT related matters as well in DHL Macau.

Responsibilities:

Promote the utilization of ESS tools for both walk-in and corporate customers, monitoring and driving engagement and penetration rates.
Monitor and analyze ESS tools’ usage, ensuring high data accuracy and quality as well as identifying improvement area and action(s).
Provide onsite technical support for ESS tools onboarding, including installation, implementation, ensuring effective usage.
Provide support on user training and promptly troubleshooting queries and concerns of ESS tools.
Support procurement tasks, customer reporting, and other administrative duties, including inventory management , IT systems and software maintenance .
Coordinate and participate in IT-related projects and initiatives with both internal and external customers
Manage and maintain social media platforms and conduct regular reporting on IT-related KPIs.

Requirements:

Macau ID is a must
Higher Diploma or equivalent in Information Technology, eCommerce or related disciplines
At least 3 years’ relevant experience, preferably in logistics/ transportation industry
Self-motivated, analytical, result and customer oriented
Good communication, interpersonal, presentation and negotiation skills
Good command of spoken and written English and Chinese (Cantonese and Mandarin)
Proficient PC skills, experience of web base tools’ management is an advantage

Personal Information Collection Statement pertaining to Recruitment

DHL Expresso (Macau) Lda (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data Protection Act of Macau and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/mo-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment / application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com.