• University graduated or above
• A patient and empathetic attitude
• Experience in telemarketing will be an advantage
• Strong customer service orientation, outgoing personality, good communication and interpersonal skills, can work under pressure
• Fluent spoken English and Portuguese, knowledge in Mandarin and Cantonese will be an advantage
• Excellent written in English and Portuguese
• Good knowledge of PC application software
• Strong organizational, customer service and time management skills

Responsibilities:

• Handling inbound and outbound calls regarding all banking services
• Handling customer service emails professionally
• Effectively communicate with customers regarding resolution of queries and complaints
• Ensure high-standard of customer service levels are maintained
• Telemarketing
• Conduct front-end fraud control and risk awareness

We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to :

Mail address: 
BANCO NACIONAL ULTRAMARINO
The Human Resource Manager, 
Avenida Almedia Ribeiro, No. 22, Macau