Job Responsibilities:

• The role is located in store and reports to Operations Team Leader.
• Handles all back office operation tasks including after sale service, CRM data update and analysis reports.
• Works closely with related parties on after sales service.
• Support Boutique Manager on all different reporting and analysis on important métiers.
• Support Store Management on general store administrative tasks and maintenance.
• Works closely with Store Management to ensure that all company policy/procedure in store are followed.
• Manage back-office customer service-related tasks.
• Assist with implementation and accurate use of Group IT Tools.
• Identify the system weakness of boutique and advise plan of improvement.
• Regular reporting to management and ensure information is well transmitted to related parties.

Job Requirements:
• At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi-tasking customer-oriented environment.
• Motivated to learn and to improve.
• Proactive, self-initiated, detail minded, creative, good team player, good communication skill.
• Flexible, good common sense and good problem solving skill.
• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus.
• Familiar in computer operation with very good knowledge on usage of excel.


Interested parties, please send resume with expected salary to: recruitment.hap.macau@hermes.com

(Data collected will be treated in strict confidence and used for recruitment purpose only.)