Responsibilities:
• Performs all massage, body treatments, and aesthetic services as certified or trained to do so.
• Ensures individualized guest service through acknowledging and responding to needs and expectations.
• Reviews guest’s medical history/ waiver and all information in Spa Soft, prior to performing each treatment.
• Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
• Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
• Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities.
• Ensures proper stocking of all spa amenities, toiletries, and linen items.
• Assists members and guests with the use of sauna, steam, experience shower, etcetera.
Handles guest complaints and solves problems to the degree possible.
• Works with related hotel departments to ensure efficiency in meeting guest needs.
• Contributes to the team environment by assisting spa colleagues in all areas.
• Follow all safety and sanitation policies.

Requirements:
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in Mandarin (verbal and written) with a second or third language is an asset
• Computer literacy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended
• Diploma or degree in hospitality or related field is an asset
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Immaculate presentation and grooming
• Macau residents have advantages.

Application:

Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.