Purpose:

The Operations Manager will report directly to the Operations Controller and will be responsible for planning, directing, and controlling the operations of around 50 stores in Macau. The goal is to achieve sales and profitability growth while ensuring a consistent shopping environment that exceeds customer expectations and outperforms the competition.

Key Accountabilities:

• Review and monitor sales performance daily, identify gaps between actual and budgeted figures, and establish resolutions or report abnormalities to ensure sales targets are met
• Provide market intelligence to the company's management to ensure it is equipped with the latest market information for appropriate strategy formulation
• Coordinate with the Commercial and Marketing Department to execute marketing programs and provide customer feedback on products
• Work closely with Area Managers to ensure operations policies and procedures are properly and consistently implemented at store levels
• Consistently uplift customer service standards and ensure smooth implementation of customer service programs
• Conduct regular store visits to ensure store operations conform to company standards
• Identify suitable or strategic new site location & provide financial projection for store network expansion
• Manage and oversee Macau local district office; work closely with Store Support Center team to support Macau store operations
• Supervise, motivate, and develop subordinates to ensure they are properly trained and coached to perform their roles
• People development, successor bench building for Macau store operation team

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience in retail operations management
• Experience in cost management to maximize the profitability
• Ability to analyze sales data and develop strategies to meet targets
• Knowledge of market trends and customer preferences
• Strong leadership and team management skills
• Excellent communication and interpersonal skills

Interested parties please send full resume to joindfimo@dfiretailgroup.com
All information collected will be treated in strict confidence and used for recruitment purpose only.