Our client is one of the famous four stars hotels in Macau, due to business expansion, they are looking for a Hotel Administration Manager / Assistant Manager to join them.

Responsibilities:

• Oversee the administrative operations of hotel.

• Manage the hotel's front desk staff, including scheduling, training, and performance reviews.

• Coordinate guest services and respond to inquiries, complaints, and requests in a timely and professional manner.

• Oversee the hotel's financial and accounting tasks, such as managing budgets, processing payroll, and reconciling accounts.

• Ensure the hotel's compliance with all relevant laws, regulations, and industry standards.

• Develop and implement policies and procedures to improve operational efficiency.

• Collaborate with the hotel's management team to identify and implement strategic initiatives.

• Provide regular reports to the hotel's ownership on the hotel's performance and any key issues.

• Serve as the main point of contact for vendors, suppliers, and other external stakeholders.

• Assist with special projects and other duties as assigned by the hotel's management.

Requirements:

• Bachelor's degree in hospitality management, business administration, or a related field.

• 3-5 years of experience in hotel administration.

• Strong organizational, communication, and problem-solving skills.

• Proficient in using hotel management software and Microsoft Office suite.

• Excellent customer service orientation and ability to work well under pressure.

• Knowledge of relevant laws, regulations, and industry best practices.

• Ability to work collaboratively with the hotel's management team.

• Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.