運營中心技術員 Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區

運營中心技術員 Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 天網資訊科技 (澳門) 有限公司 NetCraft Information Technology (Macau) Co., Ltd.
NetCraft Information Technology (Macau) Co. Ltd was established in 1996, as a member of NetCraft Technology Group. Since 1996, NetCraft has achieved significant growth throughout Mainland China. The growth enabled NetCraft to reach major cities including Beijing, Shanghai, Guangzhou and Hong Kong.

NetCraft is recognized to be the leading Information and Communications Technology (ICT) Solution Provider in Macau, specializing in IT Infrastructure, Security, Cloud Service, Business Solution Modular Data Center Solutions and so forth. Overall, NetCraft's high levels of professional customer service and offered solutions granted optimal trust, and support by our extensive clients especially from the Public and the Private Sectors.

Our relationship with many of the key technology providers ensures we can offer expert independent advice on the most advantageous networking, hardware and software solutions for your organization.

To conclude, with persistent effort in carrying out its transformed approach of “Customer-Focused and Service-Oriented” services and solutions, we commit ourselves to deliver the most sophisticated technologies, research and development to serve our clients and the community. We are proud to provide end-to-end integrated IT services to customers that covers IT planning and consultation, design and implementation of software solutions, outsourcing of IT system operations and maintenance, systems integration, equipment rental, IT outsourcing and maintenance services by cooperation with many domestic and international IT vendors and also long term strategic partners.

運營中心技術員

職責：
1、提供第一綫技術支持，包括網絡與系統方面之硬件、軟件問題，網絡安全服務及雲服務等相關問題處理;
2、記錄和跟踪用戶請求，確保問題得到及時解决；
3、檢查服務相關之SOW與SLA幷根據實際情况進行技術級別升級處理;
4、爲客戶提供信息安全預警、雲服務故障預警等

基本要求：
1、至少1年的IT支持經驗；
2、熟悉Windows和Linux操作系統，以及常見的辦公軟件；
3、優秀的問題解决和溝通技巧；
4、能够在壓力下工作幷管理多個問題；
5、能說粵語
6、能閱讀英文資料

優先考慮：
1、 ITIL、CompTIA A+或相關認證;
2、 CCNA或HCIA 數據通訊方面認證；
3、 ACP-cloud computing或ACP- cloud security認證；
4、有幫助台或客戶服務經驗者優先；
5、熟悉網絡故障排除和遠程支持工具。

有意者可将个人履历电邮至HR@netcraft.com.mo
申请人提供的资料会绝对保密及只用作招聘用途。