Job Description:
- To supervise and provide technical guidance to Helpdesk crew
- To prepare regular reports and ensure smooth operation of PC Support & Helpdesk
- To ensure timely resolution of technical issues and adherence to service level agreements (SLAs)
- To develop and implement policies and procedures to improve efficiency and customer satisfaction
- To oversee Helpdesk operations for compliance with departmental policies and procedures
- Stay updated with the latest technology trends and issues that could impact user support

Requirements:
- Degree holder in Information Technology / Computer Science or related discipline
- Fluency in spoken / written English & Chinese
- 5 years or above years of experience in help desk or IT support roles with 2 years at supervisory level .
- Proficiency in help desk software and IT service management (ITSM) tools
- Strong knowledge of IT systems, hardware, software, and networking principles
- Familiarity with remote support tools and techniques
- Strong problem-solving and analytical skills
- Good communication and interpersonal skills
- Willing to work during non-office hour to cope with business needs
- Good organizing skill with strong ability to prioritize tasks under busy schedule
- Holder of certificate of ITIL Foundation / CompTIA A+ or Network
- Microsoft certifications/ HCIP / CCNP is a definite advantage