Head of Technology Service Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區

Head of Technology Service Job in 資訊科技及電子通訊 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: OCBC Bank (Macau) Limited
OCBC Bank (Macau) Limited (formerly known as Banco OCBC Weng Hang, S.A.) (the “Bank”) is a wholly-owned subsidiary of OCBC Bank (Hong Kong) Limited (formerly known as OCBC Wing Hang Bank Limited) (“OCBC Hong Kong”), a company incorporated in Hong Kong. Originally known as Banco Weng Hang, S.A., the Bank was established in 1941 and is currently operating 11 branches in Macau.

Its parent bank in Hong Kong, Wing Hang Bank, Limited, was renamed as OCBC Wing Hang Bank Limited after becoming a wholly-owned subsidiary of Oversea-Chinese Banking Corporation Limited in Singapore on 15 October 2014. The group of Oversea-Chinese Banking Corporation Limited is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, Oversea-Chinese Banking Corporation Limited is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. Oversea-Chinese Banking Corporation Limited is the longest established Singapore bank with an international presence of more than 480 branches and representative offices in 19 countries and regions. Oversea-Chinese Banking Corporation Limited’s market-leading subsidiaries include Great Eastern Holdings, the oldest and most established life insurance group in Singapore and Malaysia; Lion Global Investors, one of the largest private sector asset management companies in Southeast Asia; and Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC Hong Kong, together with its subsidiaries and affiliated companies, offers a comprehensive range of commercial banking products and services and other financial services such as consumer financing, share brokerage and insurance, among others. It has a network of over 60 branches and offices in Hong Kong SAR, Macau SAR and Mainland China.

The Bank, as part of the OCBC group of companies, offers customers an augmented banking network, global market access and an extensive range of products and services for personal and business financial needs.

Head of Technology Service

Responsibilities:

Infrastructure Operations, Governance, and Risk Management

Supervise and oversee activities to maintain the infrastructure platforms to ensure they are secure, updated, stable and robust in operations, and update operating, configuration, contingency and recovery procedures and records accordingly for up-to-date changes
Address requests and comments from both external and internal audits, examination and reviews to ensure timely implementation of agreed remedies
Review system obsolescence and capacity reports to recommend new technology solutions to formulate long-term IT strategies and budgets
Manage procurement process of hardware, system software and solutions
Estimate the impacts of costs, resources and synergy improvement for the implementation of new technology products / solutions
Manage projects for new implementation solutions and technology upgrades

End User Support and Daily Operations

Supervise and oversee the helpdesk activities for answer user inquiries, record and redirect service requests to the right parties to handle, publish and track handling status of escalated system service interruptions to relevant units
Supervise and oversee the daily operations to procure and stock take hardware, software and licenses
Supervise and oversee the activities to maintain IT asset inventory, licenses control and asset disposal process
Project Coordination and Local Implementation
Schedule activities to ensure projects and support services are properly finished. These cover analyzing requirements, planning, facilitating local implementation, stakeholder coordination, testing activities, issue resolution, and on-site technical support to ensure successful project delivery.
Liaise with IT vendors to assure quality of deliverables and outsourcing services
Assist in formulating annual budgets, and monitor & control IT expenditures according to defined budgets

Requirements:

Degree holder in Computer Science or Business Studies
8 years or above in infrastructure services management and project management
Team leading, banking experience and/or project experience in regional parties’ collaboration are desirable
Certificate(s) of ITIL, PMP, COBIT, Microsoft Certified, or similar are a plus
Sound knowledge of Windows administration (e.g. Active Directory, SCCM, OU Policy…etc) Some hands-on experience in VMWare, ESXi, Microsoft IIS, MySQL, Tomcat, RHEL, or similar are a plus. Advanced excel skills are desirable.
Self-motivated, independent with strong communication skills
Strong level of written and spoken English and Chinese
Logical, analytical and diligent
Able to work under pressure and meet deadlines
Good command of written and spoken English and Chinese.

OUR BENEFIT

As rewards to high achievers, we offer an attractive remuneration package which includes:

• Performance bonus
• Paid family leave
• Sales incentive
• Education subsidy
• Privileged staff mortgage plan
• Provident fund scheme
• Medical coverage with flexible benefit
• High-yield payroll account

HOW TO APPLY

If you would like to head start your career in a fast growing organization, please send your application with position title and your CV to our bank:

By e-mail: career_mac@ocbc.com

By Mail: Human Resources Department
OCBC Bank (Macau) Limited
241 Avenida de Almeida Ribeiro, Macau

*Personal data collected will be kept confidential and used for recruitment purpose only.