Position Summary
Provide guidance to Senior / Analyst on supporting the Gaming related systems and business users. He/She should be able to provide clear directions, goals and visions to Gaming Support Team / each of the individuals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Ensure quality services to be delivered to each of the Business Areas.

Primary Responsibilities
• Design and develop operational processes and standards
• Plan and Manage Team resources for different projects and tasks
• Define KPIs and development plans for each individuals
• Review performance for each individuals in a regular basis
• Lead any production system maintenance and implementation in Gaming Area
• Manage QA and UAT for upgrade patches on production systems
• Review and Response to Audit and security requirements
• Review and response to business recommendations and requirements to maintain / improve service level and quality
• Execute SDLC processes
• Lead in problem diagnostics, root cause analysis, and solution development in Gaming systems.
• Able to engage stakeholders and drive them agreement.
• Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrates a beneficial service.
• Provide a stable systems environment for all nominated systems by identifying and rectifying potential concerns, be able to provide quick and accurate problem diagnosis.

Requirements
• 5 years relevant working experience on Gaming Systems and related areas
• Bachelor degree in Information Systems , Information Systems Management or equivalent
• Fluent English and Cantonese are required, Mandarin is an advantage
• Communication, negoiation, operational, problem solving and project management skills are required
• Understanding on CISA/CISSP, PMP, ITIL is an advantage
• Ability to adopt always changing working environment and able to handle unexpected situations
• Willing to work overtime, commit and delegate to any work assignments, and ability to motivate the team
• Work under on-call basis if needed