POSITION SUMMARY

The Senior Manager - Non-Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's bu POSITION SUMMARY

The Senior Manager - Non-Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's business operations. In addition to the business applications and technology related to non-gaming operations, the role assumes leadership for business function managers. He / she will have strong operational experience in hospitality system to lead IS&T teams for effective ongoing operations.

PRIMARY RESPONSIBILITIES

- Design and develop operational processes and standards
- Plan and manage team resources for different tasks
- Drive a team to deliver service to business stakeholder within the defined service level agreement
- Define KPIs and development plans for each individual
- Review performance for each individual on a regular basis
- Lead any production system maintenance and implementation in Non Gaming area
- Manage the life cycle of system releases
- Review and response to audit and security requirements
- Lead and manage business recommendations and requirements to maintain / improve service level and quality
- Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service
- Foster a learning culture with the team to promote cross breeding os skill sets and problem solving attitude


REQUIREMENTS

• Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience
• Minimum 8 years systems related experience with ERP, e-workflow, and other Back of House applications
• Project Management and/or ITIL certifications, an advantage
• Proven as strong Applications and Technology centric and team oriented Manager
• Strong analytical and problem solving skills
• Strong vision, ability to clearly articulate that vision to executives and peers
• Strong business acumen
• Knowledge of IT trends and declines
• Ability to translate trends and IT strategy and relate them to the business needs
• Communication skills necessary to promote and seek support for the IT strategy to all levels
• Understand current IT capabilities and apply them to business value
• Able to create passion and commitment both within own team and the wider IS&T family
• Half self motivated and directed, with keen attention to detail
• Ability to effectively prioritize tasks in a high-pressure environment
• Good written and verbal communication skills with a good ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin is required
siness operations. In addition to the business applications and technology related to non-gaming operations, the role assumes leadership for business function managers. He / she will have strong operational experience in hospitality system to lead IS&T teams for effective ongoing operations.

PRIMARY RESPONSIBILITIES

- Design and develop operational processes and standards
- Plan and manage team resources for different tasks
- Drive a team to deliver service to business stakeholder within the defined service level agreement
- Define KPIs and development plans for each individual
- Review performance for each individual on a regular basis
- Lead any production system maintenance and implementation in Non Gaming area
- Review QA and UAT for upgrade patches on production systems
- Review and response to audit and security requirements
- Lead and manage business recommendations and requirements to maintain / improve service level and quality
- Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service
- Foster a learning culture with the team to promote cross breeding os skill sets and problem solving attitude

REQUIREMENTS

• Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience
• Minimum 8 years systems related experience with Property Management, POS and other hospitalities applications
• Project Management and/or ITIL certifications, an advantage
• Proven as strong Applications and Technology centric and team oriented Manager
• Strong analytical and problem solving skills
• Strong vision, ability to clearly articulate that vision to executives and peers
• Strong business acumen
• Knowledge of IT trends and declines
• Ability to translate trends and IT strategy and relate them to the business needs
• Communication skills necessary to promote and seek support for the IT strategy to all levels
• Understand current IT capabilities and apply them to business value
• Able to create passion and commitment both within own team and the wider IS&T family
• Half self motivated and directed, with keen attention to detail
• Ability to effectively prioritize tasks in a high-pressure environment
• Good written and verbal communication skills with a good ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin is required