監督及協調轎車服務部的車道運作，並確保賓客在酒店享有愉快的豪華轎車服務體驗

職位介紹

• 借助轎車跟蹤系統來監測已預訂的轎車服務在酒店車道上的上落情況
• 確保有預訂的客人乘坐正確的指定轎車
• 協調並準確地記錄預訂的上落客情況
• 當客人目的地為澳門機場或澳門客運碼頭時，需負責將碼頭酒店代表的車牌號碼、乘客人數和行李數等資料給酒店代表作送客準備
• 掌握所有酒店、各區盛事和活動的最新資訊，以確保能提供高水平的產品和服務知識，以便向客人解釋及銷售服務和設施

職位要求
工作經驗：具於五星級酒店從事客戶服務的工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操良好的廣東話、普通話及英語
電腦應用：熟悉 MS Office 操作

如有查詢，請於辦公時間星期一至五上午 9 時至下午 6 時致電（853）8986 6222

Job Purpose
Monitor, coordinate logistics, and ensure the guest have a pleasant limousine transportation experience at the hotel driveways.

Key Responsibilities

• Monitor scheduled limousine bookings for pick-ups and drop-offs at the driveways with the aid of the Limo Tracking System.
• Ensure the guest with bookings enter the correctly designated limousines.
• Reconcile and accurately notate scheduled limousine pick-ups and drop offs.• Track departures with destinations to the Airport and Macau Ferry Terminal and notify the Pier Hotel Representatives of the limo plate number, number of pax and number of pieces of luggage for farewell coordination.
• Have up-to-date knowledge of all hotel, events, and activities to ensure a high level of product and service knowledge in order to explain and cross sell services and facilities to guests.

Competencies and Requirements
Experience: Previous customer service experience in a 5-star hotel is an advantage
Education: Secondary school or equivalent.
Language Ability: Good Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office

For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm