Job Responsibilities:
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bell boy, Housekeeping) as necessary to resolve guest call, request, or problem.

Job Requirements:
• High school graduated or above.
• Related work experience is preferred.
• Good communication skill in Cantonese, Mandarin and English verbal, listening and writing.