Responsibilities:

• Has full awareness, manages and supervises all tasks of his/her staff;
• Identifies training needs and conducts training sessions accordingly;
• Is responsible for the P&L reports of his/her section;
• Reports directly to and communicates with the Executive Manager – Hotel Services on all pertinent matters affecting guest service and Hotel operations;
• Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other Hotel departments as required;
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel;
• Responds to guest needs and resolves related problems;
• Supports and assists the team and all other Front Office sections during peak periods;
• Ensures VIP guests receive special attention;
• Inspects front of house and back of house regularly for cleanliness;
• Monitors appropriate standards of conduct, uniform, grooming, hygiene and appearance of Front Office Staff;
• Checks billing instructions and monitors guest credit balance;
• Analyses the rate variance report to ensure room revenue control;
• Is fully conversant with all Hotel emergency procedures;
• Ensures front line staff is complying with sales techniques to maximize revenue.

• Good knowledge of Hotel facilities and services, Forbes 5 Star Standard
• Diploma holder in Hospitality Management or related disciplines;
• Minimum 3 years relevant experience in managerial level of Front Office in the Hotel industry;
• Initiative, organized and detail-oriented; excellent communication, interpersonal and supervisory skills;
• Good command of both written and spoken English, Cantonese and Mandarin