Guest Relations Officer Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

Guest Relations Officer Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: JW Marriott Hotel Macau
Join us at JW Marriott to be part of a family of luxury hotels that strive to nurture and enrich our guests’ personal journeys and shared passions by creating unique experiences enhanced by warm, intuitive service. We believe that treating guests exceptionally well starts with the way we treat our associates.

JW Marriott Hotel Macau with over 1,000 exquisite rooms and suites, over 49,244 square feet of exciting meeting and banquet space, provided with the finest dining options, JW Marriott promises to create one of Macau’s most exceptional hotel experiences.

Visit https://careers.marriott.com/ to learn more about our workplace culture and career opportunities.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Guest Relations Officer

Job Responsibilities:
• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.

Job Requirements:
• High school or above.
• Must have related work experience.
• Good communication skills in Cantonese, Mandarin and English in verbal, listening and writing.