Primary Responsibility

• Greets and ensures that all guests are attended to in a friendly and helpful manner at all times
• Supervises and directs Concierge activities and Concierge team members. Takes full responsibilities of the Assistant Chief Concierge in his/her absence
• Is responsible for the maintenance of the Hotel information directory and ensures that the information shown is current and accurate
• Provides information related to Hotel services, local places, restaurants, sightseeing tours and any other information likely to be of interest to the guest
• Is thoroughly aware of daily arrivals and departures particularly VIPs and groups.
• Ensures that all Concierge team members are knowledgeable on Hotel facilities and its surrounding areas, conducting training to Concierge Agents for daily tasks
• Prepares efficient work schedule for Concierge, according to projected occupancy and forecasts of operation situations
• Handles guest related problems and refers to superior if unable to help

• Knowledge and Skills: Knowledge of Hotel facilities and services Education, Training Qualifications: College Level
• Experience: Minimum 2 years relevant experience of Front Office in the Hotel industry
• Personality: Initiative, organized and detail-oriented; excellent communication and interpersonal skills
• Languages: Good command of both written and spoken English, Cantonese or Mandarin
• Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage