Supervisor - Concierge Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description
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職位內容
 
公司名稱:
銀河娛樂 Galaxy Entertainment Group
Supervisor - Concierge
Primary Responsibility
Greets and ensures that all guests are attended to in a friendly and helpful manner at all times
Supervises and directs Concierge activities and Concierge team members. Takes full responsibilities of the Assistant Chief Concierge in his/her absence
Is responsible for the maintenance of the Hotel information directory and ensures that the information shown is current and accurate
Provides information related to Hotel services, local places, restaurants, sightseeing tours and any other information likely to be of interest to the guest
Is thoroughly aware of daily arrivals and departures particularly VIPs and groups.
Ensures that all Concierge team members are knowledgeable on Hotel facilities and its surrounding areas, conducting training to Concierge Agents for daily tasks
Prepares efficient work schedule for Concierge, according to projected occupancy and forecasts of operation situations
Handles guest related problems and refers to superior if unable to help
Requirements
Knowledge and Skills: Knowledge of Hotel facilities and services Education, Training Qualifications: College Level
Experience: Minimum 2 years relevant experience of Front Office in the Hotel industry
Personality: Initiative, organized and detail-oriented; excellent communication and interpersonal skills
Languages: Good command of both written and spoken English, Cantonese or Mandarin
Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage
職位要求
職位階級
基層員工
地點
所有澳門特別行政區地區, 澳門特別行政區
工作經驗要求
最低/少 兩年工作經驗
教育程度
學士學位
行業
酒店業
職位種類
酒店營運 - 房務部 (禮賓服務)
酒店營運 - 房務部 (綜合)
張貼日期
21/06/2024
 
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