About Artyzen Grand Lapa Macau

Ideally located near the Macau-Hong Kong Ferry Terminal and Macau International Airport, Artyzen Grand Lapa Macau is the only resort hotel set in the city centre that offers superior facilities for both business and leisure travellers. Spread across 15,000 square metres, the 426-room hotel boasts three restaurants and a bar presenting international cuisine as well as Asian delights, world-class spa, fitness facilities and a supervised children’s centre.

關於澳門雅辰酒店

澳門雅辰酒店佔盡地理優勢，身處於商業、購物及娛樂中心，步行至港澳碼頭只需數分鐘，與連接中國的澳門關閘及澳門國際機場亦只需十分鐘車程。
酒店薈萃東方及歐陸風情格調，包括426間豪華客房及套房、三間提供亞洲美味佳餚的餐廳及酒廊、名店林立的購物中心、佔地一萬五千平方米的度假村，當中設有香薰療理中心、健身中心和兒童中心。

Key Responsibilites:

• To supervise the daily work of the Resort Guest Services and ensuring that the team give and perform their best service to all Guests and Resort Members.
• Organize and handle trainings for Resort & Spa concierge.
• To check the daily tasks and checklist of Resort & Spa concierge , ensuring that they are being followed consistently.
• To maintain the safety awareness in resort by all Resort & Spa concierge and casuals.
• To make sure that the Hotel standard are being followed by organizing and handling monthly trainings to all Resort & Spa concierge.
• Prepare month end reports and perform departmental trainings.
• Responsible for making the resort duty roster and updating it regularly.
• Maintaining that all Resort & Spa concierge have the Hotel standard fresh and well practiced at all times
• Dealing with dissatisfied or disgruntled guests
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Must have good telephone skills and follow Hotel telephone etiquette.
• Ensure that the reception area is tidy, clean and stocked at all times.
• To be adaptable and accountable for all actions.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Resort Manager.

• A degree in the hospitality field is preferable.
• Minimum 3 years of working experience in Hotel Guest Services.
• Excellent written and verbal Chinese and English.
• Strong interpersonal and communication skills are essential.