About the role
The Spa Director provides cutting edge advice and makes strategic and operational decisions for the department with regards to treatments and philosophies.

What you will do
• Ensures the training of the Spa staff to exceed standards. Ability to work with Regional Learning Manager, Quality Assurance Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
• The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa.
• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.

What you bring
• Minimum 10 years management experience in a luxury Spa.
• Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities.
• Thorough knowledge of 5-star Forbes service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.
• A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
• A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.
• Fluency in English is required. An additional language (Chinese) is beneficial.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Insert additional property benefits as available

Schedule & Hours:
• This is a full-time position.
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.