Serensia Woods, a project singularly focused on delivering the best in sustainable ageing and wellbeing. With a full sea view boutique hotel/serviced apartment located in Hengqin which will be opened soon, is looking for a SPA Trainer.

Duties and Responsibilities

• Provide a level of training in service that exceeds all guest expectations.
• Be aware of customer’s needs, and specific personal details of the customer to implement follow up care, treatment record and computer profile.
• To respond to clients requests courteously and professionally.
• Oversee the daily schedule of the therapist in accordance with client bookings.
• Ensure timekeeping in accordance with the daily schedule of client bookings.
• Take pride in one's attitude and abilities to be the best therapist one can be.
• To uphold optimum standards of treatments and client care at all times.
• To assist juniors in guidance where needed.
• Implementation of practice/training sessions.
• To show enthusiasm for the position and career as a trainer & holistic therapist at all times.
• Oversee performance and development of therapists training in wellness etiquette for the therapist, to enforce optimum standards at all times.
• To be key role in therapists training of different massage modalities and wellness therapies.
• Responsible for S.O.P’s for treatments, training, spa etiquette and customer care etc.

• Being involved in the training of all therapists and Being the gatekeeper of quality and assurance for treatments, they must possess strong leadership skills. And to be able to enforce discipline where and when needed.
• To be ethical at all times.
• To lead by example at all times, enforcing (regularly) to subordinates the importance of company ethics regarding spa ethics, customer care, relations and stock.
• To have the ability to lead and yet be able to work as part of a team
• Strong people and communication skills
• Service orientated
• To be able to motivate and inspire the juniors
• Have a clear understanding between holistic therapy (healing) and spa therapy and how as (holistic) therapists they make a difference.
• Work closely with the Holistic, Spa, and TCM Managers, this being the most important part of their job specification.