Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

Job Roles & Responsibilities:

• Provide support for Relationship Managers on various exercises to ensure client planning, relationship returns, risk assets, MI etc for designated relationships are optimized and effective.
• Ensure CARM applications are timely raised for submission.
• On a BAU basis, monitoring of security document completion and follow up with customer within the “90 day principle”.
• Achieve customer satisfaction (minimizing customer complaints) by ensuring service SLA is achieved.
• Work with various business partners (GLCM/GM/DBS/GTRF) to ensure appropriate products are offered to customers.
• Assist RM to achieve time-to-cash targets on new money faciliites and renewal of securities before expiry.
• Ensure daily physical documents received from JLL/branches are timely delivered to DBS or other stakeholders for processing.
• Timely raise CWT for credit applications/financial spreading/FOL and security issuances to customers and proactively monitor outstanding items’ status.
• Ensure no breach of FIM/CPM/BIM 3 on daily operational and credit related processes.

• Bachelor degree in a relevant area
• Strong interpersonal skills and commercial acumen as well as good relationship building skills
• Results driven with sound knowledge of Commercial Banking products
• Customer focused and have strong interpersonal and problem solving skills
• Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
• Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
• Fluent in spoken and written English with knowledge in Putonghua is an advantage
• Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint