Responsibilities:

Oversee and monitor the daily operations of the Reservations Department

Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks

Know and understand the hotel’s facilities, services, activities, room packages and promotions

Selecting, training, developing and managing team including conducting performance evaluations

Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team

Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives

Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required

Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue.

Managing reservations interfaces to ensure correct delivery and promptly addressing system issues

Producing various reports as required including reporting on daily reservations and revenue versus key metrics

Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings

Accept any other duties and responsibilities assigned by the Marketing Director


Requirement:

University graduate, major in Business / Hospitality is preferable

Excellent communication and negotiation skills

Good command of spoken and written English, Mandarin and Cantonese

Proficient in MS Office and Room Reservations booking systems

Self-motivated, well-organized, initiative, responsible and hard-working

Presentable, independent and able to work under pressure

Strong leadership, analytical and interpersonal skills