Position Summary
-Provide the high level of personalized/premium customer service and shopping experience to retail VIP shoppers, aiming to (grow the retail VIP shoppers' repeat visitation, loyalty, and retall spending
-Retail VIP/client development & management through the VIP engagement programs

Primary Responsibility
-Provide premium customer service to Retail VIP shoppers through active listening, anticipating needs, offering products knowledge, and overall resort experience
-Provide personalized offers/services to build up the close relationship with Retail VIP shoppers
-Maintain regular communication with Retail VIP shoppers via phone and written correspondence regarding the retail offers & news, including scheduling appointments on a regular basis, to encourage retail VIP Shoppers' repeat visitation and spending at the Promenade
-Assist in developing new client base through the targeted acquisition programs
-Maintain client information in an organized manner
-Regular visits to stores within the Promenade, and collect information on the latest/special products, special offers, windows, and introduce the new offers to the Retail VIPs through personalized EDM/SMS and/or arranging the private viewing sessions with retailers
-Knowledge and experience of deploying social media to engage and positively influence the retail VIPs

Requirements
-University graduate. Well-trained /experienced candidate with the proven track records gained from a strong customer service/development background
-Previous experience working, specifically in the field of client development, luxury fashion brands/stores, fashion PR, fashion merchandising are preferred
-Cantonese/Mandarin speaker with fluent English
-Computer skills in MS-office programs
-Good communication, interpersonal skills, positive attitude, well-organized, efficient, flexible, and team-oriented
-Available to work evening, weekend, and holiday shifts according to the operation needs
-Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers & VIPs