Buccellati is a renowned Italian high-jewellery Maison founded in 1919, admired for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times.

Buccellati has been part of the Global Luxury Group Richemont since September 2019, but the Buccellati family is still present in the Company with top level managerial functions. Buccellati boutiques are present in the most important cities and in the most prestigious Malls of the world.

With the retail expansion in Macau, currently we are looking for an Assistant Boutique Manager capable to drive the success of the store to join our retail team in Macau.

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Boutique Manager, you will also be responsible of coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.

As the Assistant Boutique Manager, you will be focusing on –

Boutique Operations Management

• Participate in the boutique management and achievement of commercial KPIs
• Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure
• Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
• Handle customer’s enquiries and complaints
• Ensure compliance with all policies and procedures through regular store management and staff meetings etc.

Sales & Customer Service

• Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
• Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
• Coordination of after-sales activities

Team Management

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
• Motivate the boutique team around the strategy and vision of the Maison
• Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
• Act as a coach and assist the colleagues in operations, sales and training

WHAT ARE WE LOOKING FOR?

As the ideal candidate, you will be possessing –

• 8+ years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
• Qualification/training in watches & jewellery, knowledge of diamond grading and design
• Qualification in Gemology is a plus
• Fluency in English and Chinese with excellent interpersonal and communication skills
• Strong understanding in customer service needs and internal/external customer priorities
• Strong attention to details with the ability to handle multiple tasks simultaneously
• Computer and internet savvy with the experience in using Microsoft Office
• Availability to work in retail hours including evenings, during weekends and to travel for trainings, client events and conferences

RECRUITMENT PROCESS

• Apply online;
• If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview;
• You will meet with the Talent Acquisition Specialist, Boutique Manager, Human Resources Business Partner and other colleagues if needed.