Customer Experience Team Leader Job in 銷售 - 零售 in 所有澳門特別行政區地區

Customer Experience Team Leader Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 愛馬仕 Hermès Asia Pacific Limited
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 20,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.

We cordially invite high calibre talent to join our Hermès team in Macau.

Customer Experience Team Leader

Job Responsibilities:

Propose and implement comprehensive client engagement strategy to improve client recruitment, engagement and retention
Analyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performance
Maximize engagement opportunities by offering personalized or special occasion gifting to create exclusive and impactful client experiences
Design & create client engagement tools to support the Sales team in maintaining customer loyalty and enhancing customer relationships
Monitor and track KPIs related to clienteling, ensuring they align with set targets and provide insights and recommendations for improvement
Collaborate with Customer Experience and Communications teams to execute successful in-store clienteling events, including guest invitation and RSVP management
Conduct regular analysis of clienteling performance, identifying areas for improvement, and providing valuable insights and recommendations
Provide support for product launches, ensuring the achievement of sales goals and maximizing client engagement
Liaise Learning & Development team and Retail Trainer to deliver regular clienteling training sessions to the Sales team
Enhance the exclusivity of VIP customer through targeted outreach during product launches and by providing personalized customer appointment experiences

Job Requirements:

Tertiary educated with minimum 6 years of relevant experience in luxury retail or a similar capacity
Strong business sense and practical know-how in managing and driving customer relationships, leveraging insights to enhance business performance
Possess the ability to lead and inspire teams, driving performance and ensuring exceptional customer service
A good team player, pleasant, service oriented and self-motivated
Strong leadership, communication skills and fostering positive interpersonal relationships
Proficient in computer skills and solid command of MS Office applications
Good command of written and spoken English and Chinese (Mandarin and Cantonese). Knowledge of French is a plus.

Interested parties, please apply via
https://talents.hermes.com/en/sites/CX/jobs/preview/17145/?location=Macau+SAR&locationId=300000000385519&locationLevel=country&mode=job-location or by email at recruitment.hap.macau@hermes.com.

(Data collected will be treated in strict confidence and used for recruitment purpose only.)