Store Manager / Assistant Store Manager 店舖經理 / 助理店舖經理 Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description
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公司名稱:
Aesop Macau Limited
Store Manager / Assistant Store Manager 店舖經理 / 助理店舖經理
The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.
Key Responsibility
Customer Experience
Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
Gather insights from customers, communicating them to Head Office
Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to Head Office if necessary
Advocate digital channel and contribute to driving a seamless online and offline shopping experience
Promote facial treatments when conducting customer consultations (where relevant)
Brand Management
Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation. Coach and train team as required
Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
Implement all marketing and promotional activities to a high standard
Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales
Financial Management
1.Profit
Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible
2. Sales & Productivity
Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
Implement changes to improve product performance where possible
Review team performance data taking action to improve sales performance through feedback, coaching and training
Review space productivity data and take action to maximise productivity and sales performance
Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.
3. Business Development
Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
Work with Business Development Team to identify opportunities to build and develop new and existing business relationships
4. Operations
Report any issues within store to Head Office including maintenance, cleaning, OH&S
With team, identify opportunities to improve processes and systems, communicating these to Head Office
Create rosters, maximizing productivity of labour, and submit on time for review and approval
Manage security of store, products and team, raising any issues with Head Office
Implement cash and banking processes in line with guidelines
Implement all H&S requirements in a timely manner ensuring all risks are managed
Maintains a clean and ordered store environment across all customer and team areas
Monitor the online booking system for facial treatments (where relevant)
5. Inventory Management
Monitor stock levels, ensuring adequate stock levels are maintained
Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible
Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office
Manage team to prepare for and conduct stock-takes in a timely and effective manner
Leadership and Development
1. Culture
Provide a warm welcome to all store visitors, showcasing the Aesop brand, communicating high quality information and delivering excellent customer focus
Embed the Aesop culture within store through role-modelling the Aesop values, driving awareness of the culture, and participating in team events
Build understanding of the Aesop culture and values across the team through effective communication and coaching
Embed the culture into daily practices such as the meticulous upkeep and cleanliness of the store
Promote consistently high standards of grooming for staff
2. Recruitment & Induction
Recruit and select team members that align with Aesop’s culture and values and will support store performance, liaising with HR team as required
Seek to build a diverse workforce that will connect with customers and demonstrate the Aesop values
Coordinate and contribute to the induction of new team members ensuring its delivered to a high standard of delivery
Monitor new staff through probation period, escalating any concerns to HR as required
Build a pool of potential future candidates through effective networking
Train team members in being able to provide high quality store tours to visitors
3. Training & Coaching
Implement all Consultant training requirements within store to a high standard
Discuss additional training needs and ideas with manager and regional Retail Training team
Initiate regular conversations with individual Consultants to discuss performance strengths and opportunities for improvement; at a minimum each quarter or as requested by each consultant
Provide “in-the-moment" coaching to drive performance and development
Support Consultants’ career growth through career development conversations and plans
Build and maintain store succession plans, including identification of further learning needs. Share with manager
4. Performance Management
Communicate expected standards and demonstrate desired behaviours
Drive the performance of individual Consultants through monitoring performance and providing just-in-time constructive feedback. Escalate as required
Identify and address performance issues through feedback and coaching. Escalate as required
Work with individual Consultants to agree plan for their development
Motivate team through, recognising achievements and celebrating successes
5. Self-Development
Complete all training provided to support you to perform in your role
Regularly seek feedback from manager to understand strengths and opportunities for improvement, and agree development actions
Discuss career goals with manager and agree to plan for long term career development which will build experience and skills
Proactively look for on-the-job learning opportunities, including participating in store visits and rotations
6. Retention
Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
Monitor employee turnover, identifying any trends and taking action as required
Communication and Business Administration
1. Communication
Cascade Head Office communications in a timely way
Actively support directives from Head Office
Regularly provide feedback from stores to Head Office
Maintain effective, regular and Aesop appropriate communication with team and colleagues
Attend, participate and present in forums and meetings
Ensure all communications are read, shared and actioned in a timely manner
2. Administration
Ensure all administrative tasks are completed in an accurate and timely manner
Monitor the completion of administrative tasks to ensure they are undertaken to the required standard
3. Health & Safety
Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
Adhere to the Aesop Occupational Health and Safety policy
職位要求
職位階級
中級管理層
地點
所有澳門特別行政區地區, 澳門特別行政區
教育程度
中學
行業
零售業
職位種類
銷售 - 零售 (綜合商品銷售)
銷售 - 零售 (奢華品銷售 - 化妝品)
銷售 - 零售 (奢華品銷售 -綜合)
張貼日期
29/04/2024
 
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