Guest Recognition Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

職位內容

公司名稱: The Ritz-Carlton, Macau
Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service - a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz-Carlton, Macau with over 230 guest suites, including 3 Villa Suites, each suite averages 96 square meters. The pillar-less The Ritz-Carlton Grand Ballroom and meeting rooms offer over 750 square meters of flexible meeting space perfect for conferences, weddings, social gatherings and events. The Ritz-Carlton, Macau embodies that allure with fine dining, world-class entertainment and incredibly luxurious amenities.

Visit https://careers.marriott.com/ to learn more about our workplace culture and career opportunities.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Guest Recognition Agent

Job Responsibilities:
• Ensure all guest requests are fulfilled.
• Be familiar with the up-selling program, e.g. up-sell the Club rooms & suites.
• Prepare the guest room amenities, welcome letter, and ensure VIP rooms are in tip-top condition prior to arrival.
• Attend to guest complaints and facilitate solutions through effective coordination with the appropriate departments.
• Introduce the hotel facilities to guests and anticipate their needs.
• Generate quality guest preferences through every interaction with guests.
• Ensure all preferences for arrival processes are attended to; catch any single opportunity to anticipate and comply with guests' needs.
• Engage and create a good experience for guests by using empowerment.

Job Requirements:
• High school diploma/G.E.D. equivalent.
• Ability to satisfactorily communicate in Chinese, English and Korean with guests, co-workers and managements to their understanding.
• Ability to work flexible hours.
• At least one year working experience in the hospitality industry.
• Must be service-oriented.