Technical Services Representative Job in 其它 in 所有澳門特別行政區地區

職位內容

公司名稱: ScentAir Technologies (Hong Kong) Limited
At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions. Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences. Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand. Join our dynamic team and be a part of our continued growth and success.

KEY TASKS & RESPONSIBILITIES

Install and service the environmental fragrance system that disperses fragrance into the desired target areas according to installation and service schedules and requirements
Conduct an on-site property survey and equipment specification as instructed in the scope of work.
Perform prescribed preventative maintenance on equipment installation, basic diagnostics, and repairs on installed equipment as required
Prepare and submit technical documents and service case reports
Handle the maintenance of the return machine and spare parts, and manage the inventory
Respond to and handle the customer service calls regarding equipment issues and report to the Technical Services Team Leader
Work on ad hoc duties as assigned
按照安裝與服務時間表及要求，安裝及維護環境香氛系統，確保香氛能有效散佈至指定區域
按照工作範圍指示，進行現場勘查及設備規格確認
依要求對已安裝的設備進行預防性維護、基本診斷及維修
準備並提交技術文件及服務報告
負責維修退貨機和備件，並管理庫存
回應並處理客戶關於設備問題的詢問，並向技術服務團隊主管報告
執行其他臨時指派的工作

SKILLS & QUALIFICATIONS

Diploma or above in Electrical Engineering, Electronics Engineering or other related subjects preferred
Holder of an Electrical Certificate
Experience in HVAC (Heating, Ventilating & Air Conditioning) is preferred
Experience in troubleshooting, diagnosis, and working at heights
Experience in operating the Genie “GR-20” is preferred
Effective communication skills with experience dealing directly with customers via phone, e-mail and face-to-face
Ability to read and interpret building plans and technical blueprints
Good command of both written and spoken English and Chinese (Cantonese & Mandarin)
Must be available to work shifts, including overnight shifts (if required)
優先考慮具備電力或電子工程或相關學科之文憑或以上學歷者
具備初級維修電工職業技能資格
具備HVAC相關經驗者優先
具備故障排查與診斷經驗及高空作業經驗
擁有操作 Genie「GR 20」升降機經驗者優先
具備有效的溝通能力，並具備透過電話、電子郵件及面對面直接與客戶互動的經驗
能閱讀及解讀建築圖則及技術藍圖
良好的中英文（粵語及普通話）讀寫及口語能力
必須能參與輪班工作，包括夜班（如有需要）