工作說明

主要職責：負責為永利皇宮的賓客提供親切及專業的優質客戶服務，確保讓賓客感到滿意。

職位介紹：
• 主動了解及招攬度假村內外的賓客
• 負責協助規劃及實行娛樂場賓客的活動及推廣計劃
• 提出更多推廣計劃以吸引更多賓客
• 根據公司計劃，向賓客派發禮品，以建立及維持更好的賓客關係
• 參與部門簡報會，並分享有關資訊
• 對可疑情況需時常提高警惕，特別是賓客的要求及糾紛，如有發現，需告知市場業務經理
• 清楚了解度假村內所有設備及服務
• 須協助和履行市場業務經理委派的工作

職位要求：
工作經驗：具娛樂場市場業務代表及客戶服務工作經驗者優先考慮
教育程度：學士學位或同等學歷
技能 / 證書：須熟悉賭枱遊戲的玩法及規例
語言能力：操流利的廣東話和普通話，懂英語者優先考慮
電腦應用：熟悉Ms Office軟件操作及中英文打字技巧


如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188


Job Description

Job Purpose: Provide friendly, professional service to Wynn Palace guests and ensure the highest level of guest satisfaction.

Key Responsibilities

• Identify and attract resort guests from both inside and outside Wynn
• Assist and support in planning and participating in player development events and promotional activities on the Main Floor
• Generate promotional ideas to attract more new players
• Hand out complimentary gifts, according to Company rules, to help build and maintain guest loyalty
• Attend regular department briefings and share relevant information
• Be alert and advise Manager of any suspicious activities, special player requests and disputes
• Know and understand all the resort’s facilities and services
• Assist and perform duties assigned by the Manager of Mass Marketing

Competencies and Requirements
Experience: Customer service and previous casino marketing experience preferred
Education: Bachelor degree or equivalent
Knowledge/Certificates: Knowledge of table game regulations
Language Ability: Good Cantonese and Mandarin; English an advantage
Computer Skills: Proficient in MS Office and typing skills (English and Chinese)

For enquiries, please contact us at (853) 8889 1188 during office hours
from Monday to Friday between 9:00 am and 6:00 pm