Manager - Casino Customer Service Job in 娛樂場 - 娛樂場推廣 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 銀河娛樂 Galaxy Entertainment Group


Manager - Casino Customer Service

PRIMARY RESPONSIBILITIES:
• Responsible and assist in the daily operation of Casino Customer Service, which includes main gaming floor membership enrollment and benefits, system maintenance and promotions
• Assist team to ensure all team members provide maximum productivity on the casino floor
• Supervises all staffs to meet and exceed performance expectations.
•To establish and maintains a positive working environment and promotes positive employee relationships
• To establish rapport with the guests in High Limit Area
• To direct and assist subordinates to work with the team cooperatively so as to achieve any setup goal
• To promote and sustain effective relationships with inter-departmental
• Support and promotes the philosophy and objectives of casino management. Must establish effective programs and consistently develop new players
• Have a detailed knowledge of GEG's products and keeping up to date
• Provide constructive ideas and feedback to Senior Management for service improvements
• Promotes and maintains the utmost integrity and the highest caliber of guest service
• Building and maintaining excellent relationships with players through outstanding customer service experience


REQUIREMENTS:
• Degree holder or with relevant working experience
• At least 5 years of experience in the gaming or related industries in Macau
• Demonstrates strong business acumen with qualifications in a business or marketing field
• Ability to develop relationship and communication effectively across all levels of the organization
• Displays a high commitment to customer services
• With distinctive cooperation skills who motivates others to work effectively within the team
• Achieves agreed business objective and accepts accountability for results
• Adopts and implements new approached and practices to meet changing circumstances
• Strong written and verbal Mandarin, English & Cantonese language skills are essential,

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 五年工作經驗 
  • 學士學位 
  • 博彩 - 貴賓廳 
  • 娛樂場 - 娛樂場推廣 (娛樂場推廣) 
    娛樂場 - 賭桌營運 (賭桌營運) 
    娛樂場 - 貴賓市場推廣 (貴賓市場推廣) 
  • 11/06/2024 

 

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