職位描述 1. 處理客戶服務中心工作 (包括熱線中心、服務櫃檯及繳費處); 2. 解答客戶查詢、服務申請、跟進及處理客戶投訴個案等; 3. 協助部門處理日常客服事務及協調部門內部工作; 4. 完成上級安排或委派之相關工作任務; 5. 需輪班工作。 技術要求 1. 高中畢業或以上程度; 2. 2年或以上客戶服務工作經驗; 3. 基本文書處理,如Microsoft Office的應用; 4. 良好中英文程度,懂葡語為優先考慮; 5. 良好溝通技巧及應變能力,能獨立妥善完成各項工作。 有意者請將履歷電郵至hrd@macaowater.com,郵件可註明 “訊息來源: Hello-jobs”及提供預期薪金,人力資源部將會聯絡合適應徵者預約面試時間。 Job Description 1. Handle customer service center work, including the hotline center, service counter and payment office. 2. Answer customer inquiries, service applications, handle the customer complaints and follow up, etc. 3. Assist with handling daily affairs and coordinate the related works in department. 4. Complete the relevant tasks arranged or delegated by superiors. 5. Required to work in shifts. Job Requirement 1. High school graduate or above. 2. 2 years or above working experience in customer services. 3. Basic computer knowledge, such as Microsoft Office applications. 4. Good command of both Chinese and English (Understanding of Portuguese is a priority). 5. Good communication skills and adaptability, able to complete various tasks independently and properly. Interested parties please send your resume to hrd@macaowater.com and indicate your expected salary in the email by remarking the source from “Hello-jobs”.