客戶關係管理高級經理 Senior Manager - Customer Relationship Management (ID:3837BR) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
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職位內容
 
公司名稱:
永利渡假村 Wynn Resorts
顯赫奢華的體驗,對優質服務的承諾,奠定了永利渡假村在全球酒店業界的領導地位。永利澳門開業以來屢獲殊榮,驕人成綪無可比擬,而永利皇宮路氹則將住宿體驗昇華至更高層次。歡迎加入我們,把握您盡展所長、發展專業的理想機會。
客戶關係管理高級經理 Senior Manager - Customer Relationship Management (ID:3837BR)
Job Purpose
We are seeking a strategic and visionary Campaign Development and ML Application Senior Manager to lead our team in developing sophisticated, data-driven campaign solutions. The ideal candidate will have a proven track record of driving process improvements and delivering measurable business results, as well as deep expertise in SQL, Python, Airflow, Linux server management, and data architecture principles.
Key Responsibilities
Lead and manage the Campaign Development Team, providing technical guidance, code reviews, and mentorship to team members
Oversee the development and implementation of marketing campaigns, ensuring they are delivered on time, within budget, and to the highest quality standards
Provide technical guidance and review the team's work to ensure adherence to best practices, quality standards, and business objectives
Deploy and manage technical workflows, ensuring scalability, reliability, and efficiency
Collaborate with cross-functional teams, including Marketing, IT, and Innovation, to align campaign development efforts with overall business strategies
Drive the adoption of best practices in campaign development, including the use of agile methodologies, automation, and data-driven decision making
Manage project timelines, resources, and budgets, ensuring efficient utilization and optimal performance
Contribute to the development of the team's technical roadmap, identifying opportunities for innovation and improvement
Foster a culture of continuous learning, encouraging team members to expand their skills and knowledge in marketing technology and campaign development
Provide thought leadership and guidance to cross-functional teams on workflow best practices, emerging trends, and the effective translation of business requirements into technical solutions
Manage stakeholder expectations, communicate progress, and escalate issues as needed to ensure project success
Demonstrate strong ownership and accountability for the success of the Campaign Development Team and its initiatives
Competencies and Requirements
Education:
Bachelor's degree in Computer Science, Engineering, or a related technical or quantitative field (Master's degree preferred)
Experience:
8+ years of experience in technical workflow development, automation, and optimization
3+ years of experience in a senior developer or technical leadership role
Knowledge/Certificates:
Expertise in SQL, Python, and other relevant programming languages
Hands-on experience with Airflow or similar workflow management tools and deploying technical workflows in a production environment
Knowledge of DevOps platforms and practices
Knowledge and experience in applying ML techniques, such as predictive modeling, clustering, and anomaly detection, in business context
Knowledge of agile development methodologies and experience working in a Scrum environment
Experience with marketing automation platforms and data visualization tools
Strong experience with Linux server management and data architecture principles
Strong strategic thinking and long-term planning skills
Proven track record of developing and executing successful campaign strategies at an enterprise level
Proven track record of driving process improvements and delivering measurable business results
Strong business acumen and understanding of marketing strategies and best practices
Strong ability to communicate with stakeholders, effectively translating between business requirements and technical solutions
Strong ownership and servicing mind-set to ensure efficient and effective program delivery
Work experience in Integrated Resort strongly preferred
Language Ability:
Proficiency in English and Cantonese/ Mandarin
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
職位要求
職位階級
中級管理層
地點
所有澳門特別行政區地區, 澳門特別行政區
教育程度
學士學位
行業
博彩 - 娛樂場 / 賭埸
職位種類
客戶服務 (客戶服務)
張貼日期
24/09/2024
 
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