高級客務主任 - 客戶關係科 (客戶服務部) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 澳門自來水股份有限公司 / The Macao Water Supply Company Limited


  • 澳門自來水股份有限公司於1935年創立,為一家私營企業。
    1985年,由蘇伊士(原名為法國利安集團) 和香港新創建集團有限公司組成的蘇伊士新創建有限公司 (原中法控股(香港)有限公司) 購入85%的澳門自來水股份成為澳門自來水的主要股東,並與當時澳葡政府簽訂一項為期25年的供水專營合約。期間卓越的供水服務普遍獲得客戶的肯定,促使澳門自來水股份有限公司於2009年成功獲得澳門特別行政區政府批准為期20年的《延長澳門特別行政區供水公共服務批給公證合同》,有效期至2030年7月。
    Established in 1935, The Macao Water Supply Company Limited is a private enterprise.
    In 1985, Macao Water is owned by a joint venture named SUEZ NWS Limited (formerly known as Sino-French Holdings (Hong Kong) Limited) formed by French-based SUEZ ENVIRONNEMENT (formerly known as Lyonnaise des Eaux) and NWS Holdings Limited from Hong Kong. The joint venture became the major shareholder by holding an 85% of equity in Macao Water and has signed a 25-year concession contract of public water supply service with the then Macao-Portuguese Government in the same year. The superb water supply service during the period has earned the company a renewal of the “Extended Contract for the Concession of the Public Utility Service of Water Supplying in the Macao SAR” in 2009 -- valid for 20 years till July 2030.

高級客務主任 - 客戶關係科 (客戶服務部)

 職位描述
1. 處理熱線中心服務工作 (包括處理服務申請、客戶查詢、投訴及跟進個案等);
2. 主要於客戶中心非辦公時間當值,需輪班及夜間工作或突發性應急當值;
3. 協助部門處理日常事務及協調部門內部相關工作;
4. 完成上級安排或委派之相關工作任務。

技術要求
1. 高中畢業或以上程度;
2. 2年或以上客戶服務工作經驗;
3. 基本文書處理,如Microsoft Office的應用;
4. 良好中英文程度,懂葡語為優先考慮。

有意者請將履歷電郵至 hrd@macaowater.com,郵件註明“訊息來源:hello-jobs”及提供預期薪金,人力資源部將聯絡合適應徵者預約面試時間。

Job Descriptions
1. Handle the services in hotline center (including service application, customer inquiry, complaints and follow-up cases, etc).
2. Mainly on duty during non-office hours of the customer center, requiring shift work and night work or emergency duty.
3. Assist with handling daily affairs and coordinate the related works in department.
4. Complete the relevant tasks arranged or delegated by superiors.

Job Requirements
1. High school graduate or above.
2. 2 years or above working experience in customer services.
3. Basic computer knowledge, such as Microsoft Office applications.
4. Good command of both Chinese and English (Understanding of Portuguese is a priority).

Interested parties please send your resume to hrd@macaowater.com and remark the source from "Hello-jobs". Thank you!

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 公共事業 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
  • 29/11/2022 

 

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