客務主任 - 客戶關係科 (客戶服務) Job in 客戶服務 in 所有澳門特別行政區地區

客務主任 - 客戶關係科 (客戶服務) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 澳門自來水股份有限公司 / The Macao Water Supply Company Limited
澳門自來水股份有限公司於1935 年成立，為一家私營企業，主要業務是為本澳提供安全、穩定、優質的供水服務。公司於1985年重組（母公司為法國蘇伊士），與政府簽訂一項為期25年的供水專營合約。憑著卓越的服務表現於2009 年與澳門特區政府續簽為期20 年的《延長澳門特別行政區供水公共服務批給公證合同》，有效期至2030年7月。

Established in 1935, the Macao Water Supply Company Limited is a private enterprise in Macao which provides safe, reliable and quality water supply service. The company was restructured in 1985 (SUEZ is its parent company) and signed a 25-year water supply concession contract with the Macao Government. The superb water supply service during the period has earned the company a renewal of the “Extended Contract for the Concession of the Public Utility Service of Water Supplying in the Macao SAR” in 2009, valid for 20 years till July 2030.

客務主任 - 客戶關係科 (客戶服務)

職位描述
1. 處理客戶服務中心工作 (包括熱線中心、服務櫃檯及繳費處)；
2. 解答客戶查詢、服務申請、跟進及處理客戶投訴個案等；
3. 協助部門處理日常客服事務及協調部門內部工作；
4. 完成上級安排或委派之相關工作任務；
5. 需輪班工作。

技術要求
1. 高中畢業或以上程度；
2. 2年或以上客戶服務工作經驗；
3. 基本文書處理，如Microsoft Office的應用；
4. 良好中英文程度，懂葡語為優先考慮；
5. 良好溝通技巧及應變能力，能獨立妥善完成各項工作。

有意者請將履歷電郵至hrd@macaowater.com，郵件可註明 “訊息來源: Hello-jobs”及提供預期薪金，人力資源部將會聯絡合適應徵者預約面試時間。

Job Description
1. Handle customer service center work, including the hotline center, service counter and payment office.
2. Answer customer inquiries, service applications, handle the customer complaints and follow up, etc.
3. Assist with handling daily affairs and coordinate the related works in department.
4. Complete the relevant tasks arranged or delegated by superiors.
5. Required to work in shifts.

Job Requirement
1. High school graduate or above.
2. 2 years or above working experience in customer services.
3. Basic computer knowledge, such as Microsoft Office applications.
4. Good command of both Chinese and English (Understanding of Portuguese is a priority).
5. Good communication skills and adaptability, able to complete various tasks independently and properly.

Interested parties please send your resume to hrd@macaowater.com and indicate your expected salary in the email by remarking the source from “Hello-jobs”.