To supervise a team of client services representatives to ensure client satisfaction with an organization's product or service. It is responsible to direct and control the processing and orders fulfilment, fielding customer inquiries, and resolving customer complaints. And also streamline business operations, provide product training to client services, discuss technical aspects about a product. Besides, to work with logistics, transportation, sales, and other departments for coordination purposes.

Key Responsibilities

• Interact with clients and build relationships with them while ensuring their needs are being met
• Serve as a key service point for major client account
• Oversee a team of customer service assistants and ensure they are providing exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Prepare statistical reports and performance summaries for management review
• Liaise and coordinate with different internal departments on resolving customer's cases and complaints in a logical and professional manner
• Perform ad hoc project as required.

Qualifications

• Degree holder in business related discipline
• Minimum 5 years relevant experience in customer service and over 3 years in managerial role of call center function
• Customer service oriented and good problem/complaint handling skills
• Relevant experience in the Healthcare / Pharmaceutical industry is preferred
• Strong knowledge on ERP system is an asset
• Fluent in Cantonese, English and Putonghua

申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。

Interested parties please send full resume with recent photo and expected salary to recruitment@fourstar.com.mo or call 2876 1122 for details. 有意者請將完整簡歷連同近照及期望薪資發送至recruitment@fourstar.com.mo或致電2876 1122了解詳情。

Personal data collected will be used for recruitment related purposes only
申請人所提供之個人資料絕對保密及只作招聘用途