Job Responsibilities:
• Always be briefed and updated important information of hotel.
• Service provided to all guest must be as courteous as possible and all inquiring must be fulfilled with guest’s satisfaction at the required time.
• Reports all guest comments to manager/supervisor for analyze and discussion.
• Performance standard must be used at all times in order to project a uniform standard and maintain a notable image of the switchboard.
• Ensures all wake up calls are recorded-must be double checked by another Call Center colleague. Standard wake up calls must be checked to ensure that they are answered.

Job Requirements:
• College level or above.
• Ability to work flexible hours.
• Ability to satisfactorily communicate in Mandarin, Cantonese and English with guests, co-workers and managements to their understanding.