Call Center Agent Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: The Ritz-Carlton, Macau

  • Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service - a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

    The Ritz-Carlton, Macau with over 230 guest suites, including 3 Villa Suites, each suite averages 96 square meters. The pillar-less The Ritz-Carlton Grand Ballroom and meeting rooms offer over 750 square meters of flexible meeting space perfect for conferences, weddings, social gatherings and events. The Ritz-Carlton, Macau embodies that allure with fine dining, world-class entertainment and incredibly luxurious amenities.

    Visit to learn more about our workplace culture and career opportunities.

    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Call Center Agent

Job Responsibilities:
• Always be briefed and updated important information of hotel.
• Service provided to all guest must be as courteous as possible and all inquiring must be fulfilled with guest’s satisfaction at the required time.
• Reports all guest comments to manager/supervisor for analyze and discussion.
• Performance standard must be used at all times in order to project a uniform standard and maintain a notable image of the switchboard.
• Ensures all wake up calls are recorded-must be double checked by another Call Center colleague. Standard wake up calls must be checked to ensure that they are answered.

Job Requirements:

• College level or above.
• Ability to work flexible hours.
• Ability to satisfactorily communicate in Mandarin, Cantonese and English with guests, co-workers and managements to their understanding.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 酒店業 
  • 客戶服務 (熱線中心) 
  • 24/03/2023 


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