Customer Relation Team Leader 顧客關係主任 Job in 市場推廣及公共關係 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: IKEA 宜家家居

  • 愛 • 在宜家




    About Us:

    Working at the IKEA means that you are part of an inspiring, fun and fast-paced environment. We offer exceptional career and learning possibilities at IKEA. Our co-workers can design their own career path according to their development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

    We are excited to share that our first store in Macau has been opened in April 2020.This will not only support our vision to create a better everyday life for the many people in Macau but will make IKEA the largest single retailer in Macau.

    IKEA will offer jobs opportunities to down-to-earth, straightforward people who share the same values and our passion for retail and life at home. We aim to hire the majority form the local community.

Customer Relation Team Leader 顧客關係主任


We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.


  • Self-reliant and motivated with a proven ability to work as part of a larger team. Ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available.
  • Ability to plan staffing needs according to the customer flow.
  • Experience of actively meeting customer needs through understanding customers in a service industry.
  • Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations).
  • Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver.
  • Confident decision-maker with common sense and attention to details.
  • Ability to read & understand written English.
  • Good analytical skills.


  • I ensure Cash office procedures are followed SOP guidelines and follow up any unusual case when I do the day end report. Also, I follow cash handling procedures to ensure the security of all monies received.
  • I support and secure check-out coworkers have the knowledge, confidence, responsibility, authority and desire to support customer payment that they achieve this in an efficient and simple way.
  • I work with CR Manager, to implement global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
  • I follow cash handling procedures to ensure money handling is securely managed.
  • I maintain relations with external and internal partners eg cash in Transit company.
  • I am available to support the check-out coworkers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers and act on customers' feedback so as to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
  • I support when needed in the customer services area on resolve customer’s need, dealing positively and quickly with issues raised and coaching my co-workers to do the same.
  • I analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root cause of customer dissatisfaction and other cost drivers.
  • I know the Customer Relations action plan and support the goals & targets given to me by my manager, which ensures the effective execution of our action plan.
  • I ensure operational excellence in daily operations in order to enhance the easy buying experience.


The IKEA values reflect my own values and give me energy
Passionate about growing business and people together using the experience and skills of people in the best way
Driven to exceed my goals.
Enjoy working in a fast-paced and future -oriented environment
Have a desire to learn and want to improve my skills m using this to the benefit of the IKEA Brand and for growing personally


44 work hours per week, 6 to 7 days Rest Day per month, Annual Fixed Bonus, Public Holiday, Paid Leave (e.g. 12 to 18 days Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Staff Purchase Discount, Birthday Coupon, Healthy Staff Meal, Excellent Career Path, Multinational Working Environment

Kindly contact 6262 1270 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 零售業 
  • 市場推廣及公共關係 (公共關係) 
    客戶服務 (客戶服務) 
    銷售 - 綜合 (綜合) 
  • 12/08/2022 


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