Customer Service Executive - Work Location: Macau Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: DHL Expresso (Macau) Lda


  • DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
    DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.

Customer Service Executive - Work Location: Macau

Reporting to Customer Service Supervisor, you will be responsible for delivering quality customer service to both walk-in and account customers.

Working Hours : Monday to Friday 9:00 a.m. - 6:30 p.m. and Alternate Saturday 9:00 a.m. - 1:15 p.m.

Job Duties

  • Maintain the daily operation of service counter and provide quality customer service
  • Handle incoming calls and email from customers for enquiries and complaints
  • Handle walk-in customers for shipment drop-off & collection
  • Handle order booking, shipments clearance, undeliverable shipments and shipments trace & track
  • Provide after sales service to customers by register special pre-alert and follow up special request from customer
  • Proactive to promote cash shipment, value added services and sales promotional programs to all walk-in customers

Requirements

  • High school or post-secondary school graduate
  • Minimum 2 years related working experience in customer service / retail field, experience in CS counter/ contact centre is an advantage
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Self-motivated, customer focused and able to work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills

Application:

Please send your CV to jobs@dhl.com indicating your current and expected salary, and availability. For more job opportunities, please visit our website at https://www.dpdhl.jobs/

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Macao) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data Protection Act of Macau and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/mo-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment / application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 少於一年工作經驗 兩年工作經驗 
  • 中學 
  • 運輸 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
    銷售 - 綜合 (電話銷售) 
  • 26/09/2022 

 

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