Guest Services Officer Job in 客戶服務 in 所有澳門特別行政區地區

Guest Services Officer Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Macau Tower 澳門旅遊塔
Serving Macau for over 45 years.
As of the largest conglomerates in Macau with diverse businesses including property development, transportation, hospitality and investments, our team is committed to establishing an integrated network within the Pearl River Delta with Macau as its hub. Start your career with us, and together we will make a difference to our home!

Guest Services Officer

Responsibilities:
1. Provide travel information and recommend on famous travel spots to the tourists;
2. Reconfirm the travel agency faxes at T1 Ticketing counter;
3. Promote and upsell AJ and F&B packages to guests;
4. Assist foreign travelers to take suitable transportation to their destinations;
5. To answer hotlines and any inquiry from public on the phone;
6. Greet and escort VIPs and business groups for site inspection of the Tower;
7. Assist to hold lift or to escort VIP guests when required;
8. Try to solve the guest complaints or report to Senior Guest Services Supervisor for assistance.

Requirements:
1. Bachelor Degree or above
2. 1 year relevant experience preferable
3. Fluent in spoken English, Cantonese & Mandarin
4. Shift duty required

We offer long-term career prospects and competitive remuneration packages to the right candidates. Interested parties should send the detail resume with expected salary to The Group Human Resources, Macau Tower Convention & Entertainment Centre, Largo da Torre de Macau, Macau or email to recruitmacau@shuntakgroup.com or contact (853) 8988 8825 for inquiries.