Job Summary
This role is responsible for delivering high-quality service by handling customer payments and addressing customer inquiries, concerns, and requests during daily face-to-face interactions at the Customer Service Centre, ensuring efficient and effective service delivery.


Job Responsibilities:

• Cashier role
• Delivering service and processing information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments.
• Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
• Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing to uplift service standard
• Communicate and coordinate with different functions/departments to maintain a harmonious relationship to enhance the operation efficiency and effectiveness
• Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and report to supervisor

• University graduate or above
• Passed IIQE Paper I, III & V
• 3 to 5 years of experience in handling premium payments and customer enquiries within the insurance or banking industries.
• Excellent command of English and Chinese (written and spoken) including Putonghua
• Good analytical and problem-solving skills
• Able and enjoy working with people of diverse backgrounds with strong interpersonal skills
• Highly organized self-starter, with the ability to meet tight deadlines
• Able to work independently under pressure and deal with difficult situations in a friendly manner
• Driven by a customer-centric and people-focused approach, with a strong commitment to teamwork.
• Proficiency in Microsoft Office
• Candidates with less experience may be considered as Officer