Responsibilities:

• Provide direction, support, and supervision to engineers in delivering customer service, routine preventive maintenance, and emergency repairs on medical equipment across hospital and health centre sites.
• Conduct regular performance reviews with engineers to assess service quality, identify gaps, and implement improvement measures—moving beyond a passive "pay-and-monitor" approach.
• Maintain strong client relationships through regular site visits to clinical departments, prepare scheduled and ad-hoc reports as requested, and respond to client inquiries promptly and professionally.
• Prepare tender documents, conduct tender analysis and bidder interviews, and monitor contractor performance throughout the contract lifecycle
• Monitor work progress, prioritize tasks based on equipment risk classification, and ensure timely completion of both emergency repairs and scheduled maintenance.
• Maintain accurate service records and project documentation for each medical device, including maintenance logs, repair histories, parts replacement records, and cost data—supporting both audit compliance and cost accounting.
• Participate in assigned projects as either Project Leader or team member, particularly for new equipment installation, system upgrades, and handover to maintenance phase.
• Coordinate with subcontractors to ensure timely service delivery, compliance with hospital safety protocols, and quality acceptance of completed work.

Requirements:

• Macau ID holder;
• University degree in Electronics, Electrical, Biomedical Engineering, or a related discipline.
• Minimum 5 years of service execution experience in the medical device industry, with proven exposure to preventive maintenance, emergency repairs, and service team management.
• Demonstrated experience in tender preparation, bid evaluation, contract negotiation, and performance monitoring of contractors or subcontractors.
• Advanced troubleshooting capabilities across a range of medical equipment, with strong multi-tasking skills to handle concurrent emergencies and routine service demands.
• Strong client-facing and communication skills, with a service mindset to address the needs and concerns of clinical and administrative stakeholders.
• Customer service orientation and strong client-facing and communication skills
• Good communication skills in both spoken and written English and Chinese.

Working hours and holidays:

• 09:00 – 18:00, with a 1-hour lunch break;
• 5 days per week;
• Macau SAR government public holidays; 17days of paid annual leave per year.

申請方式 Application:
We offer attractive package to the right candidates including discretionary bonus, pension fund, medical benefit, and life insurance. 我們為合適的候選人提供有吸引力的套餐，包括酌情花紅、養老基金、醫療福利和人壽保險。

Interested parties please send full resume with recent photo and expected salary to recruitment@fourstar.com.mo or call 85916352 for details. 有意者請將完整簡歷連同近照及期望薪資發送至recruitment@fourstar.com.mo或致電85916352 了解詳情。

Personal data collected will be used for recruitment related purposes only
申請人所提供之個人資料絕對保密及只作招聘用途